Refund Policy – Moon Town
Moon Town collects an advance payment of ₹750 to confirm and reserve a booking slot.
This advance payment shall be eligible for a full refund (excluding any applicable convenience or transaction charges levied by the payment gateway) only if the cancellation request is made no less than 72 hours prior to the scheduled slot time. Cancellation requests must be communicated via WhatsApp chat for record purposes.
Upon approval of a valid cancellation request, the refund process will be initiated within 24 hours. Depending on the respective payment gateway and banking processes, the refunded amount may take between 3 to 5 business days to be credited to the customer’s account.
Moon Town reserves the right to decline refund requests that do not meet the above conditions.